Card Usage Terms and Conditions

Debit Card Terms and Conditions

These terms and conditions apply to your Debit Card. You must read them carefully.

Introduction

By applying for the EFTX Debit Card (the “Card”), you agree that you understand, accept and shall comply with these Terms and Conditions and the Fees and Limits set out on the Website (together the “Agreement”).

The Virtual Debit card (credited with value by way of the issue of Electronic Money as defined by the EMR) which means you do not receive a physical card, instead you will create a Username and Password during the application process which will allow you to access your [Card] Account containing the card number and other relevant information.

The Physical Debit card (credited with value by way of the issue of Electronic Money as defined by the EMR) will be issued as a Virtual Card and converted to a Physical Card you will create a Username and Password during the application process which will allow you to access your EFTX Debit Card Account containing the card number and other relevant information.

The Debit Card is not a credit card or a charge card, is it a debit card linked to a current account, no interest is payable to you on the balance and the Card Funds do not amount to a deposit with us. The Virtual Card can be used worldwide for most online transactions where you see the Card Scheme logo. The Physical Card can be used worldwide for most online transactions, at Point-of-Sale Terminal and ATM, where you see the Card Scheme logo.

  • To apply for a Debit Card as the primary card holder, you must be at least 18 years old and a EFTX Verified Customer. We will require evidence of who you are and your address. We may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically.
  • You must sign the signature strip on the back of the Debit Card as soon as it is received. You will also need to activate your Card before you will be able to use it. Details of the Card activation process are on Our Website. Please refer to Our Website for all Debit Card loading options and refer to the “Loading your Debit Card” section below. By using the Debit Card, you are agreeing to these terms and conditions.
  • The Card will be activated once you successfully complete the application process.
  • The use of the Card is subject to the Agreement as may be varied by us from time to time. The current version of these Terms and Conditions and the Fees and Limits table is available and can be downloaded from the Website.
  • The Card is only for your use and expires on the date on the front of the Card. Upon expiry we may transfer the balance of the remaining funds to a new Card or you can obtain a refund of the balance in accordance with the Agreement.
  • Cards can only be used where the Merchant requests electronic authorisation of the transaction from the Issuer. If no electronic authorisation is requested the transaction will be declined.
  • The Card can be loaded in any available Currency until the Card expires or the Agreement is terminated. You can load the Card in any available Currency via the [Card] Account subject to the Fees and Limits. We may make additional methods available to load the Card from time to time and the Agreement shall apply to such additional methods.
  • Loads will be debited from the Payment Source in GBP and a foreign exchange rate will apply (where applicable) in accordance with clause 10.
  • Loads will be debited from the Payment Source in GBP and a foreign exchange rate will apply (where applicable) in accordance with clause 10.
  • Loads will be debited from the Payment Source in GBP and a foreign exchange rate will apply (where applicable) in accordance with clause 10.
  • Card statements are available to view or download via the Card Account and you can obtain your Card balance or information on previous transactions via the Card Account or contacting Customer Support. The up-to-date Card balances and any recent Card transactions will be available to view the same day.